New Beginnings supporters, please use coupon code NEWBEGINNINGS to earn kilos for the rescue center. When you apply the coupon code, the discount value in your cart will show -R0. You may proceed to checkout. Your code has been applied.

Frequently Asked Question

1
Choose A Plan

3 Months Save 5%
6 Months Save 7.5%
12 Months Save 10%
Add to cart.

2
Checkout Page

Enter you details in the required fields. Choose to store or not to store your card information for future use on the SaYes system. Choose to manually review or automatically process your order each month. Proceed to checkout.

3
Payment

Proceed to make payment. If you scheduled a monthly order, your subscription will start and your first order will be at your door in no time at all.

Shipping

Now Delivery Countrywide!

Delivery

SaYes delivers within 2 business days. Please take note of holiday season delivery breaks by viewing our notifications.

Returns and replacement of Goods

If you have purchased the incorrect Goods, a request for a return of those Goods must be received within 7 business days of delivery of Goods.
To protect the health and safety of our pet consumers, Goods that are returned are thoroughly inspected for breach or tampering. If the returned Goods pass inspection, the Goods are returned to stock. If, however, Goods are found to be defective, SaYes will report the defect to the supplier and will replace said Goods from available stock. The replacement Goods will be delivered to the Customer who made the original purchase.

SaYes reserves the right to refuse the return and refund of goods that do not meet the conditions for Returns as stated herein.

Exchanges

If you are not fully satisfied with your purchase, a refund request or a request for an exchange must be received by SaYes within 7 business days of delivery of Goods.
Goods that have been opened will be thoroughly inspected, and if found to be defective, such defect will be reported to the supplier. Goods that are found to be tampered with will not be exchanged, replaced or refunded.

SaYes reserves the right to refuse the exchange of Goods that do not meet the conditions for Exchanges as stated herein.

Refunds

Refunds are processed solely at the discretion of SaYes.

All products prices includes VAT